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Sunday, May 28, 2006

Cheat Sheets for Talking to a Real Human Being

This is off topic, but I hate how, any time you call customer support for Sony, ATT, etc, corporations make you go through long lists of computerized phone messages to get to speak to a live human operator. Luckily, Paul English of Kayak.com is ticked off about this too, and he's put together a cheat sheet of the numbers you press to get a live operator on support and customer service lines IMMEDIATELY.

A sampling of his list...

ATT Universal
800-950-5114, then press ###
Bank One
877-226-5663, then press 0,0
Capital One Visa, 800-867-0904 then ignore prompts and invalid entry warnings; press #0 four times
Sony
800-222-7669, then "When prompted by the automated voice system to answer ANY questions, just say ""Agent"""

You can find Paul's complete list here: http://wkccp.com/phone/
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